Privacy Policy

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Privacy

Privacy Policy

Neural Xpert designs, builds, deploys, and supports secure enterprise AI solutions. This policy explains how we handle information collected through neuralxpert.com and related business inquiries.

We collect contact details you submit, such as your name, email address, company, and the content of your message, so we can respond to partnership, project, and career inquiries. If you choose email updates on the contact form, we also use that address to send occasional messages, and you can unsubscribe from those messages at any time. We also collect standard technical data, including IP address, browser type, and pages visited, to keep the site reliable and secure.

We use this information to reply to you, deliver the services you request, and protect our systems. We do not sell personal information. We share it only with service providers who support our operations, or when required by law.

ASK AI chat assistant

ASK AI is an automated assistant on this website. When you use it, we store your messages, the assistant's replies, the page you opened it from, and the time of each message, so we can review answer quality and follow up on requests. We link a chat to a random identifier stored in a cookie on your browser, not to your name or IP address.

To produce answers, your messages are sent to a third-party AI model provider, currently Anthropic (Claude), which processes them on our behalf. ASK AI answers are generated automatically, may be inaccurate, and are not a quote, contract, or professional advice. Please do not share confidential, financial, health, or other sensitive information in the chat.

If you give your name, email address, and phone number in the chat, we save them with a short summary of your request and your chat messages as an inquiry, so our team can contact you. We also send you an email confirming that we received it. We keep chat records for 90 days, after which they are deleted automatically. Inquiries stay in our records until they are no longer needed for your request, or until you ask us to delete them.

You may ask to review, correct, or delete personal information we hold about you by writing to partnerships@neuralxpert.com.